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Privacy Policy
 

Namibia Self-drive Tours and Safaris Website Privacy Policy

This website is owned and operated by Namibia Self-drive Tours and Safaris and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website ("the website"), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

 

Personal information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.

 

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

 

Collecting information on registered members

As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

 

Registration

Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, and option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

 

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

 

Third Parties

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

 

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

 

Collecting Information for Users

IP Addresses

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

Cookies and Applets

We use cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

We provide links to Websites outside of our websites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Website and its privacy statement.

Problems or question

If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.


Booking Terms and Conditions

                                    

Contract

NAMIBIA BOTSWANA AND RSA SELF-DRIVE OR GUIDED TOURS AND SAFARIS undertakes to provide all services offered subject to terms and conditions set out herein, which terms and conditions are accepted by the self-drive guest. Trading as Namibia Self-drive Tours and Safaris CC.

 

Definition

The company refers to NAMIBIA BOTSWANA AND RSA SELF-DRIVE OR GUIDED TOURS AND SAFARISCC. Clients’ means: Individuals, groups, companies or legal persons using the services offered by NAMIBIA BOTSWANA AND RSA SELF-DRIVE OR GUIDED TOURS AND SAFARIS and includes the agents and passengers.

 

Bookings/Confirmations

When the tour is confirmed, a 50% non-refundable deposit of the tour price is required. The balance of the tour price must be settled not later than 65 days before the tour/safari start date. If the full amount, is not received by the Company 65 days prior to the tour, the Company reserves the right to cancel the reservation and retain the 50% non-refundable deposit, received from the client or his agent. Bookings made within 30 days of the departure date must be accompanied by the full payment.

 

Quotation

If the quotation is in ZAR (South African Rand), it is subject to the USD/EURO/POUND/or any other currency EXCHANGE rate and the quoted ZAR rate much be honoured.

 

Cancellations for Individuals

Cancellations made more than 30 days prior to arrival will not normally result in cancellation fees being charged. However, NAMIBIA BOTSWANA AND RSA SELF-DRIVE OR GUIDED TOURS AND SAFARIS reserves the right to cover any costs incurred or charges received from suppliers up to the date of cancellation.

In the event of services cancelled 30 days or less, prior to arrival, the following cancellation fees applies:

30 – 15 days – 50% of total fare, 14 – 7 days – 75% of total fare, 7 – 0 days – 100% of total fare

We recommend that you ensure that you have adequate personal cancellation insurance cover before departure from home.

 

Cancellations for Groups

A definition of a group: More than 1 person travelling together sharing accommodation, vehicle or special interest. Cancellation/s from a member in a group will result in the following:

A.  Retaining of the 50% deposit.

B.  The retaining and distribution of the balance payment for the increased cost per person occurred for the rest of the group with regards to accommodation, single-supplement, group activities and or any special arrangements/ cost agreed to, prior to the safari.

C.  The surplus balance is due to the group participant/ member.

D.  We recommend that you ensure that you have adequate personal cancellation insurance cover before departure from home.

 

Responsibility

NAMIBIA BOTSWANA AND RSA SELF-DRIVE OR GUIDED TOURS AND SAFARIS is not responsible for any damages sustained by any passenger as a result of any act or omission whatsoever of any hotel, airline or other person, notwithstanding the fact that NAMIBIA BOTSWANA or RSA SELF-DRIVE OR GUIDED TOURS AND SAFARIS acted as agent of such hotel, airline or other person.

 

Health

You must be in perfect health to undertake any safari. You will visit remote areas with little or no medical facilities. NAMIBIA BOTSWANA AND RSA SELF-DRIVE OR GUIDED TOURS AND SAFARIS will only apply limited first aid as per their FIRST AID training and limitations there-off.

 

Insurance

Comprehensive Travel Insurance covering cancellation, curtailment, medical, emergency travel and personal accident is compulsory. The client is aware that it is his responsibility to arrange adequate insurances. The clients must be satisfied that their insurance covers their personal requirements.

 

Luggage

Baggage on tours will be limited to a maximum of 20kgs per person or otherwise stated.

 

Travel Documents

You will require a valid passport. Please check with us, your local consulate or travel agent as to visa and passport requirements. It is you’re responsibly to ensure that your passport, visas and certificates are all in order before departure. We cannot be held liable for any passenger being refused entry into NAMIBIA/ BOTSWANA/ ZAMBIA for any reason whatsoever.

 

Marketing

The Company reserves the right to use any photographs and video taken during tours for use in marketing or any other advertising material and the client hereby gives consent of such photographs to be used and for the Company for marketing purposes. 

 

Force Majeure

Unforeseen circumstances including but limited to war, weather, riots, and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

 

Accommodation

Accommodation will be provided as per itinerary. Accommodation is subject to availability at date of booking. We reserve the right to use alternative accommodation of similar or higher standard but if at a higher standard, the client will be informed as soon as possible to budget for the upgrade.

 


 

 

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